Who we are

A2A Knowledge Pty Ltd (ABN: 948 639 849 059)  
Email: [email protected]

What is personal information?

Personal information is any information that identifies you, or by which your identity can be reasonably ascertained. It includes your name, address, financial information, marital status, billing details and/or credit card details.

What personal information do we collect and hold?

Generally, the types of personal information that we may collect and hold will include individuals’ names, organization addresses, email addresses, phone numbers and dietary needs.

How do we collect your personal information?

We collect it directly from you, or from your employer whom you have authorised to disclose the personal information to us. This may take place in a number of ways, either by you visiting our website, registering services through our website, filling out a registration form in person or online, emailing us, verbally providing us this information via telephone or in person. Our servers may record your email address if you send us an email, or if your employer has provided us with your details. When you or your employer chooses to use our services, we collect personally identifiable information such as name, address, phone number and email address. We assume your employer has obtained your authorisation to provide us with personal information. If this incorrect, contact us immediately.

Regardless of whether you personally provide us with your personal information or your employer does with your authorisation, it will always be handed in accordance with our privacy policy and Australian Privacy Principles.

Why do we hold your personal information?

We store and use the personal information given to us to provide you with information regarding enquiries made, workshops and training. We will only collect personal information where the information is necessary for us to perform one or more of our functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

How do we secure and protect your personal information?

We are committed to ensuring your personal information is held securely. To the extent required by law, we will take all reasonable steps to ensure the personal information we collect is protected against misuse, loss, unauthorised access, modification or disclosure.

We also commit to personally destroying any personal information that is no longer needed for any purpose that is permitted by law.

We employ various security measures to ensure your personal information is protected, including web server security supported by an SSL Certificate, the use of passwords and protected access to information which restricts information to individuals, including IT and other contractors, depending upon their need to know.

To whom is your personal information usually passed?

We disclose this information to other organisations including, our accountants, legal representatives or third party suppliers we have engaged to provide you with goods and services on our behalf. We also disclose your personal information where:

• we have reasonable grounds to believe that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life or health or that of another person
• the disclosure is required or authorised by or under the law, or
• the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

We do not trade in personal information, that is, we do not collect or disclose your personal information
for benefit, service or advantage. We do not sell, trade or rent your personal information.

Why do you need to tell us this information?

If you do not provide us with the information requestion, we might not be able to help provide services that you
require.

What are Cookies?

A cookie is a small electronic file that uniquely identifies your browser. It is information that your web browser sends
back to us whenever you visit our website. We use cookies to ‘remember’ your browser between page visits. In
this situation, the cookie identifies your browser, not you personally. No personal information is stored within our
cookies. Cookies allow us to:

• count the number of unique browsers to our website; and
• customise the website to your needs;

If you do not want information collected through the use of cookies, most browsers allow you to deny or accept the
cookie feature. However, you should note that cookies may be necessary to provide you with some features of our
online services.

Changes to our Privacy Policy

We will post changes to the Privacy Policy from time to time. We will post and publish the effective date whenever our Privacy Policy is updated.

How can you contact us for further information?

If you wish to obtain further information, or believe your personal information has been compromised, please let us know. You can contact us at:

A2A Knowledge Pty Ltd

ABN: 948 639 849 059

Contact: Dave Stevens

Email: [email protected]

Last Updated: 24 April 2020