Privacy Policy

Last updated: November 2025

A2A Knowledge (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What information we collect

We may collect the following information when you interact with our website or register for our events or services:

Personal information

• Name
• Job title and organisation
• Email address
• Phone number
• Billing details (excluding full credit card data)
• Event, program, or webinar selections
• Professional information relevant to CPD participation

Sensitive information

Occasionally, we may receive sensitive information indirectly (e.g., through a firm contact or prework submission), including:

• DiSC or EQ profile results
• Personal reflections or learning data
• Accessibility or dietary information provided for in-person events

We do not collect sensitive information through our website forms, and we do not store financial card details.

2. How we collect information

We collect information when you:

• Register for a webinar, event, program, or service
• Submit an enquiry
• Download a resource
• Make a purchase (via integrated payment gateways)
• Interact with us directly (email, phone, or CRM forms)

We may also receive information entered by your firm when enrolling teams or graduates.

3. How we use your information

We use your information to:

• Process registrations and payments
• Deliver CPD events, programs, and resources
• Send event materials, reminders, and follow-up communications
• Maintain internal records and CRM updates (HubSpot)
• Improve our services, website, and customer experience
• Comply with legal and regulatory requirements

4. Disclosure of information

We may share your information with:

• Facilitators, consultants, and trainers delivering your chosen program or event
• Assessment providers (e.g., DiSC / Everything DiSC) where prework is required
• Payment processors (e.g., Stripe)
• Venues or catering providers where needed for logistics
• Our CRM provider (HubSpot) for communication administration

Where third-party consultants deliver a program (e.g., sustainability, leadership, EQ), your participation may also be subject to their terms.

We do not sell personal information under any circumstances.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
We do not store full credit card information; payments are processed securely by third-party gateways.

6. Access and correction

You may request access to your personal information or ask us to correct inaccuracies by contacting:
david.stevens@a2aknowledge.com.au

7. Contact us

For privacy questions or requests, contact:
A2A Knowledge
Email: david.stevens@a2aknowledge.com.au

8. Policy updates

We may update this Privacy Policy from time to time. The latest version will always appear on our website.